With e-Core SupportOps

it’s possible to

We reduce operation costs providing cutting-edge practices to help your customers succeed over complex tickets through technical software support services.

With e-Core SupportOps it’s possible to reduce operation costs.

We reduce operation costs providing cutting-edge practices to help your customers succeed over complex tickets through technical software support services.

Our SupportOps Approach

After several years in the technical software support front and more than 1.5 million hours delivered we’ve learned that your support strategy can determine the success of your business.

A frictionless customer centric service starts when you combine high-skilled squads with the right strategic approach.

Fill the form with your e-mail and download the white paper to get insights about how your support squads can get benefits from SupportOps.

Our SupportOps Approach

After several years in the technical software support front and more than 1.5 million hours delivered we’ve learned that your support strategy can determine the success of your business.

A frictionless customer centric service starts when you combine high-skilled squads with the right strategic approach.

Fill the form with your e-mail and download the white paper to get insights about how your support squads can get benefits from SupportOps.

The SupportOps Difference

Your support area should be poised to reinforce the best of your company, not the opposite.

Focus Where it Matters

The critical area between high impact and urgency demands special care. The experience journey may end here, it will trigger how customers perceive the company and the product. We partner with companies to help their customers succeed over high-complex problems.

Prevent, Self-Help and Serve

Our strategic approach on supportOps is wider than solve tickets. We believe in deflecting strategies and smart-automated KB. We believe that customers should find solutions effortlessly.

Best Cost-Effective Choice

Choosing a cost-effective partner to help on support practices doesn’t mean to giving hand of high communication and technical skills, timezone proximity and cultural fit.

e-Core supports end-users that constantly push the bar higher in the software industry

We work. We Celebrate. #WeCore

We are committed to providing positive experiences to our team members and customers. We provide a friendly environment where hard work, technology, and fun walk hand in hand.

e-Core has been acknowledged for each of the past 11 years as one of the best companies to work for in Brazil. We bring that same culture and practices to our offices in the US.

In a collaborative and friendly environment, our talents have the confidence, autonomy and flexibility to be their best.

We can help you drive your business into the age of the customer by providing the best technical support choice, rooted in Agile, ITSM, and DevOps practices.

We work. We Celebrate. #WeCore

We are committed to providing positive experiences to our team members and customers. We provide a friendly environment where hard work, technology, and fun walk hand in hand.

e-Core has been acknowledged for each of the past 11 years as one of the best companies to work for in Brazil. We bring that same culture and practices to our offices in the US.

In a collaborative and friendly environment, our talents have the confidence, autonomy and flexibility to be their best.

They can help you drive your business into the age of the customer by providing the best technical support choice, rooted in Agile, ITSM, and DevOps practices.

You want to know more? Fill the form with your e-mail and download the report!

You want to know more? Fill the form with your e-mail and download the report!