With e-Core SupportOps

it’s possible to

We reduce operation costs providing cutting-edge practices to help your customers succeed over complex tickets through technical software support services.

Our SupportOps Approach

A frictionless customer centric service starts when you combine high-skilled squads with the right strategic approach.

The SupportOps Difference

Your support area should be poised to reinforce the best of your company, not the opposite.

Prevent, Self-Help and Serve

Our strategic approach on supportOps is wider than solve tickets. We believe in deflecting strategies and smart-automated KB. We believe that customers should find solutions effortlessly.

Focus Where it Matters

The critical area between high impact and urgency demands special care. The experience journey may end here, it will trigger how customers perceive the company and the product. We partner with companies to help their customers succeed over high-complex problems.

Best Cost-Effective Choice

Choosing a cost-effective partner to help on support practices doesn’t mean to giving hand of high communication and technical skills, timezone proximity and cultural fit.

e-Core supports end-users that constantly push the bar higher in the software industry

“Nunca ouvimos da e-Core não é possível fazer! Do comercial à equipe técnica, todos estavam engajados para entender a necessidade da Flytour. Sempre disponíveis para entender nossos problemas, analisar e apresentar a melhor solução para satisfazer nossos clientes.”

Daiane Conte
Processos e Projetos

“Nunca ouvimos da e-Core não é possível fazer! Do comercial à equipe técnica, todos estavam engajados para entender a necessidade da Flytour. Sempre disponíveis para entender nossos problemas, analisar e apresentar a melhor solução para satisfazer nossos clientes.”

Daiane Conte
Processos e Projetos

We work. We Celebrate. #WeCore

We are committed to providing positive experiences to our team members and customers. We provide a friendly environment where hard work, technology, and fun walk hand in hand.

Combining a great spirit of collaboration and diversity of opinions, our mission is to achieve the business results that our customers demands faster and better.

We’re here to help you succeed in support practices

 If you need any assistance or have an interest to fully understand the model, fill the form to get in touch with us!