Platinum Services Packages

Keep your team focused on working on what matters most while we support and manage your Atlassian tools. Ensure your Atlassian environment will be available, updated and properly configured according to best practices through a Platinum Solution Partner.

Our Consulting Services

  • Installations, Setup, Upgrades and Migrations

    • Atlassian tools installation and technical setup focuses on making the environment ready for use in terms of business requirements, configurations or even an upgrade from a previous Atlassian environment or migration from another tool.
  • Health Checks and Atlassian Environment Assessments

    • Provide a diagnosis about potential or existing performance issues regarding workflows, processes, plug-ins, customization and other configurations related to business requirements implementation
  • Workflow and Tool Implementations

    • Create and implement workflows in JIRA Software, including:
      • Processes, workflows, issue types;
      • Plug-ins;
      • Third party system integration;
      • Automation and customization
  • Service Management

    • We use an agile mindset to manage processes such as Incident Management, Problem Management and Change Management with JIRA Service Desk, Confluence and HipChat. We combine ITSM approaches like: Knowledge Base, Self-Service and App Monitoring solutions to work in an environment designed to prevent ticket creation while improving customer experience.
  • Project and Portfolio Management

    • Structure and manage your project using Atlassian solutions to enable corporate and business users to organize a series of projects into a single portfolio. Scope, capacity, releases, schedules, sprints or themes visibility so that everyone is on the same page.
    • Manage roadmap and project plans, priorities, risks, changes, resources and assignments by utilizing JIRA Software as a PPM tool. Capture meeting notes and discussions that are relevant to project decisions as well as action items.

Technical Support and Administration

We offer three support packages to provide you with the right solution at the right time based on your needs.

Learn how e-Core helped AGCO speed up its software development with Atlassian tools.

Our cases