IT Support Analyst

Infrastructure @ Porto Alegre, Brazil

e-Core is one of the best places to work in Brazil (IT & Telecom) since 2008 according to GPTW's annual report and we are proud of our strong global team of smart and talented individuals committed to delivering high-quality work. Based in Porto Alegre and with offices in São Paulo (BR), Florida (US) and New York (US) we are the main Atlassian Platinum Partner in Latin America, specialized in implementing Atlassian solutions for clients in Brazil and the US. 

Right now, we are looking for a IT Support Analyst in Porto Alegre that will be responsible for providing technical solutions aiming for the greatest satisfaction of e-Core employees. Investigative spirit, good logic, and technical capabilities are essential tools for success.


Communication Skills

  • Great costumer service (WoW the costumer);
  • Advanced English is mandatory;
  • Good writing skills in IT process documentation.

OS and Client Support

  • Good Windows troubleshooting skills;
  • Basic knowledge of Linux and Mac OSx;
  • Good in Hardware support;
  • Equipment preparation for new hires (Windows/Linux/OSx).

Network

  • Basic knowledge in DHCP + DNS.

Web Services (nice to have)

  • Amazon Web Services Management;
  • Google Apps Management;
  • Office 365 Management.

Facilities

  • Be able to handle facilities tickets;
  • Make sure our facilities assets are in great shape.

That extra edge

  • Familiar with Cisco Appliances (APs, Controllers and Switches);
  • Familiar with Atlassian Products.

Apply for this position