Smiles, a Brazilian Loyalty Program, standardize service management with JIRA Service Desk

Client:
Smiles

Products:
JIRA Service Desk

Challenges:
Centralize incoming service requests from multiple sources and track information to improve service quality.

What was done: 
• Standardizing processes
• Centralizing tickets through a service desk

Benefits:
• Scalability
• Cost reduction
• Flexibility to changes
• Increased efficiency on ticket resolution

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