Integrated Process Management with JIRA Service Desk
JIRA Software and JIRA Service Desk
Develop a faster customer support and ease the internal processes between different departments.
What was done:
• JIRA Software Deployment and Customization to meet each department specific needs.
• Implementing SLAs (Service Level Agreement).
• Centralizing data in a unique platform.
• Performance measurement and improved service agreement’s transparency.
• Eliminating duplicated processes with increased productivitiy and reduction of the time spent with tasks and extra work.
• Automating activities and global report generations.
• Creating tickets faster while reducing queues and time resolution, providing the possibility to scale the support without additional resources need.