e-Core Presents with New York Atlassian User Group in NYC

3 October 2018 | Atlassian

On September 27, e-Core attended and delivered a presentation the “Kick Into Fall With Post Summit Europe Meetup” with the New York Atlassian User Group at eBay’s office in midtown Manhattan.

The event included many other Atlassian Partners and clients and covered interesting topics like the Atlassian Summit 2018, which took place at Barcelona, and other important news and updates.

Marlon Palha, one of the Atlassian User Group leaders, presented details about the Atlassian Community and User Groups and showcased updates on their products. One such highlight was the new tool Jira Ops, as well as the acquisition of OpsGenie. Additionally, Marlon detailed new user limits for Jira and Confluence Cloud, and several updates on Server, Cloud, and Atlassian Data Center tools.

e-Core’s Atlassian Technical Consultant, Steven Meadows (pictured below), presented Atlassian’s approach to IT Service Management (ITSM) and how all the Atlassian tools fit together to build an effective solution. In his presentation, Steven shared a few client case studies on how e-Core helped improved their ITSM processes.

Steven focused on three key topics: incident management, service request management, and change management. Additionally, he demonstrated how to better comprehend and deal with incidents and subsequent service requests by using the Atlassian Stack.

The Atlassian Stack –  including products such as Jira Service Desk, Status Page, Confluence, and Jira Software –  creates a robust solution to improve incident communication, automation, team collaboration and self-service to:

  • Respond and collaborate effectively
  • Communicate clearly
  • Improve continuously

At the end of the presentation, our certified consultant also explored apps, such as Automation for Jira, and extensions for Jira Service Desk that add new features to extend your ITSM solution.

If you’re interested in working with a platinum-level Atlassian partner for your ITSM needs, connect with e-Core.

Here you can check the whole presentation!

 

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