Atlassian Tools Increase Productivity and ROI for Large Retail Company

Client:
Global Retail Company

Products:
JIRA Software, JIRA Service Desk and Confluence

Challenges:
Increase IT productivity and ROI, centralizing processes on a single platform with SLAs monitoring and automation to support their service desk needs.

What was done: 
• Migration of various tools to a unified solution using the Atlassian toolset.
• Implemented improved change management process using JIRA Software and Confluence.
• Creation of a service catalog and knowledge base connected to the customer portal with JIRA Service Desk and Confluence.

Benefits:
• Better management of IT solutions.
• Easier transition into agile methodologies.
• Flexibility to change.
• Increased productivity with collaboration tools.

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