Atlassian Named ‘Strong Performer’ for Enterprise Service Management In Influential Industry Report

27 September 2018 | Articles, Atlassian

The Forrester Wave™ named Atlassian a “strong performer” in its Q3 Enterprise Service Management report¹ last month titled “The 12 Providers That Matter Most And How They Stack Up.”

Forrester is a research and advisory firm trusted all over the world as a leader in helping business and technology leaders to “develop customer-obsessed strategies that drive growth.” They report extensively on the banking, insurance, wealth management, retail, government, and tech sectors, and their rigorous surveys and methodologies produce reports that cause their clients to challenge their own thinking and become more innovative.

This report ranks Atlassian as the highest-ranked vendor in the strategy category and among the global leaders in “solutions [that] extend ITSM platform capabilities beyond technology services to also address business-centric use cases.”

“Atlassian has built on its strengths in Agile project management,” the report stated, and sited the diverse portfolio of products, such as Jira Service Desk, as an area of strength.

The report concluded that Atlassian’s “loyal customer following and Agile and DevOps credibility, along with Jira’s wide industry recognition, all add up to a nontraditional but strong ESM strategy.”

e-Core is a platinum-level Atlassian partner committed to helping your business adopt these industry-leading solutions to your Enterprise Service Management (ESM) and IT Service Management (ITSM) platforms. We help you define your processes, enhance productivity and visibility, adopt Atlassian environments and wholesale data migration, all with minimal interruptions and the comprehensive support you need.

If you’d like to learn more about how Atlassian tools can provide benefits to your business, contact e-Core  today.

Sources:
¹ https://www.atlassian.com/forrester/esm

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