6 Common Questions When Licensing

5 February 2019 | Articles, Atlassian

We know that at the time of purchase and / or renewal of licenses of Jira, Confluence or other Atlassian tool, some doubts arise. In an effort to help you solve some of them, we’ve chosen the key issues we’re addressing at the moment.

Are additional licenses required if multiple software instances are installed in a single server?

Yes, additional licenses are required. Each license only allows the deployment of a single instance of the software in a production environment.

Can I combine multiple licenses to increase the number of users?

Products server licenses can’t be combined to increase the number of users in a single instance. To increase the number of users, you have to upgrade to the desired tier.

Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?

No, you don’t. You can select and pay for what you need in each product.

How are users counted in licenses?

By definition, user is any admin account with permission to log into an application. A user is added to the total limit, whether he is logged or not in the application. Our licensing system is not acounted for otherwise.

 Can I combine my licenses and create custom categories?

It’s not possible to create custom categories (e.g 10 license users + 50 other licenses won’t result in 60 licenses) and custom categories are not available to purchase.

Can I automate my renewals?

Yes, you can.

To do so, follow these instructions:

Log in your My Atlassian account
Click ‘>’ to the Atlassian product you want to renew
Click ‘>’ Turn Auto-renewal On’
Select any additional products you want to auto-renew
Insert the details of your credit card

Click ‘Save Auto-Renew configurations’
The automatic renewal will be processed on the expiration date of your subscription at the current renewal price.

Missed anything? Get in touch withs us to know more!

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