6 Common Questions When Licensing
Are additional licenses required if multiple software instances are installed in a single server?
Yes, additional licenses are required. Each license only allows the deployment of a single instance of the software in a production environment.
Can I combine multiple licenses to increase the number of users?
Products server licenses can’t be combined to increase the number of users in a single instance. To increase the number of users, you have to upgrade to the desired tier.
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
No, you don’t. You can select and pay for what you need in each product.
How are users counted in licenses?
By definition, user is any admin account with permission to log into an application. A user is added to the total limit, whether he is logged or not in the application. Our licensing system is not acounted for otherwise.
Can I combine my licenses and create custom categories?
It’s not possible to create custom categories (e.g 10 license users + 50 other licenses won’t result in 60 licenses) and custom categories are not available to purchase.
Can I automate my renewals?
Yes, you can.
To do so, follow these instructions:
Log in your My Atlassian account
Click ‘>’ to the Atlassian product you want to renew
Click ‘>’ Turn Auto-renewal On’
Select any additional products you want to auto-renew
Insert the details of your credit card
Click ‘Save Auto-Renew configurations’
The automatic renewal will be processed on the expiration date of your subscription at the current renewal price.
Missed anything? Get in touch withs us to know more!
Leia mais em:
Watch a free webinar On-Demand about the releases, plus, you'll get a sneak peek into what's coming in the 8.x series! Atlassian has announced important updates on Jira Software and Service Desk that will improve performance, fix a host of bugs and enhance the user...
Once again, Atlassian is named a leader in Gartner's Magic Quadrant. With a strong ecosystem of products designed to improve the way software is developed through agile methodologies and practices focusing on teams and task management, it's no surprise that they are...
Last week, our São Paulo office in Brazil held the first of a scheduled round of events focused on ITSM being held throughout North and South America. The event received almost 120 participants, among them users and aspiring clients of Atlassian tools. The session began with an introduction to the current e-Core expansion reported by the VP of Marketing and Sales – Brazil, André Palma.