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Is It Time to Sunset Your Legacy ITSM Tools?

ITSM tools are constantly being updated and improved, and at some point, an organization must sunset their existing systems and replace them with something new. It can be difficult to know when to sunset legacy ITSM tools. Making a change to the applications in use by...

Why Your Finance Company Needs ITSM

The finance industry is changing rapidly because of technology, presenting finance service companies with numerous challenges. An 18-month long study by Deloitte¹ found that disruptive innovations are changing five primary areas of the financial industry: primary...

Best practices for Service Request Management

    As companies scale and IT becomes a strategic area, it's important to reduce incoming tickets, improve your time to resolution, and make room for your team to be more aligned with your business goals. ITIL standards provide a great framework on how to...

Atlassian Open Forum NYC 2018

e-Core hosted the Atlassian Open Forum NYC at the Executive Conference Center on Broadway in Times Square. The forum was focused on taking ITSM to the next level with Jira Service Desk and other Atlassian tools.

Atlassian Open Forum São Paulo Reaches Record Attendance

Last week, our São Paulo office in Brazil held the first of a scheduled round of events focused on ITSM being held throughout North and South America. The event received almost 120 participants, among them users and aspiring clients of Atlassian tools. The session began with an introduction to the current e-Core expansion reported by the VP of Marketing and Sales – Brazil, André Palma.

The Atlassian Approach to ITSM

We live in a world where customer service is of the utmost importance. From startups to large traditional companies, all are facing internal and external service requests and the management of these requests have since evolved. Solution-oriented IT tools are in demand to provide a fast and reliable way to deliver products and services to the marketplace and have a seamless method of supporting them. Adoption of these tools is falling outside of your typical customer service team and being used by multiple departments within an organization to manage workloads.  

Tips and Tricks for Upgrading Confluence

We live in a world where customer service is of the utmost importance. From startups to large traditional companies, all are facing internal and external service requests and the management of these requests have since evolved. Solution-oriented IT tools are in demand to provide a fast and reliable way to deliver products and services to the marketplace and have a seamless method of supporting them. Adoption of these tools is falling outside of your typical customer service team and being used by multiple departments within an organization to manage workloads.  

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