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e-Core Presents with New York Atlassian User Group in NYC

On September 27, e-Core attended and delivered a presentation the “Kick Into Fall With Post Summit Europe Meetup” with the New York Atlassian User Group at eBay's office in midtown Manhattan.The event included many other Atlassian Partners and clients and covered...

ITSM and ITIL: What Software Company CIOs Need to Know

ITIL and ITSM are similar terms that are often used in related contexts. Each term is used to describe the strategic implementation of technology solutions within a business. However, the two are not interchangeable – they each represent a different aspect of service...

ITSM Definition: What is IT Service Management?

Information Technology Service Management (ITSM) refers to all the activities, from policies to processes to procedures, which include strategic design and technology implementation to help a business meet organizational goals. By following ITIL best practices, the...

Scaling Your Finance Company with Atlassian Tools

Atlassian creates enterprise software products that are used in a variety of industries, including finance. Atlassian tools enable planning, coding and collaboration to help customers streamline and become more efficient, effective, and successful. Enterprise software...

How IT Service Management Supports Process Improvement

Information Technology Service Management (ITSM) is the strategic design and implementation of technology to help a business meet organizational goals. ITSM experts can advise a company on improving in several areas: change management, issue resolution, problem...

Is It Time to Sunset Your Legacy ITSM Tools?

ITSM tools are constantly being updated and improved, and at some point, an organization must sunset their existing systems and replace them with something new. It can be difficult to know when to sunset legacy ITSM tools. Making a change to the applications in use by...

Why Your Finance Company Needs ITSM

The finance industry is changing rapidly because of technology, presenting finance service companies with numerous challenges. An 18-month long study by Deloitte¹ found that disruptive innovations are changing five primary areas of the financial industry: primary...

Best practices for Service Request Management

    As companies scale and IT becomes a strategic area, it's important to reduce incoming tickets, improve your time to resolution, and make room for your team to be more aligned with your business goals. ITIL standards provide a great framework on how to...

Atlassian Open Forum NYC 2018

e-Core hosted the Atlassian Open Forum NYC at the Executive Conference Center on Broadway in Times Square. The forum was focused on taking ITSM to the next level with Jira Service Desk and other Atlassian tools.

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