Blog

Atlassian Open Forum NYC 2018

e-Core hosted the Atlassian Open Forum NYC at the Executive Conference Center on Broadway in Times Square. The forum was focused on taking ITSM to the next level with Jira Service Desk and other Atlassian tools.

Atlassian Open Forum São Paulo Reaches Record Attendance

Last week, our São Paulo office in Brazil held the first of a scheduled round of events focused on ITSM being held throughout North and South America. The event received almost 120 participants, among them users and aspiring clients of Atlassian tools. The session began with an introduction to the current e-Core expansion reported by the VP of Marketing and Sales – Brazil, André Palma.

The Atlassian Approach to ITSM

We live in a world where customer service is of the utmost importance. From startups to large traditional companies, all are facing internal and external service requests and the management of these requests have since evolved. Solution-oriented IT tools are in demand to provide a fast and reliable way to deliver products and services to the marketplace and have a seamless method of supporting them. Adoption of these tools is falling outside of your typical customer service team and being used by multiple departments within an organization to manage workloads.  

Tips and Tricks for Upgrading Confluence

We live in a world where customer service is of the utmost importance. From startups to large traditional companies, all are facing internal and external service requests and the management of these requests have since evolved. Solution-oriented IT tools are in demand to provide a fast and reliable way to deliver products and services to the marketplace and have a seamless method of supporting them. Adoption of these tools is falling outside of your typical customer service team and being used by multiple departments within an organization to manage workloads.