Are Atlassian tools critical for your business?

Keep your team focused on business initiatives while we support and manage your Atlassian tools. We’ll keep your Atlassian environment available, updated, and properly configured following best practices set by ITIL standards that match your business requirements.

Submit the form to download our service plan guide for details on:

    • Packaged services for incident management
    • Plans for onboarding of Atlassian tools and implementation
    • Add-on solutions for hosting, upgrades, and consultancy
    • Service-level agreements for support coverage in incidents of ranging severity

With a service plan from e-Core, roll out digital solutions quicker, manage infrastructure changes faster, all while gaining significant cost-savings.

Get a Copy of Our Service Plans [PDF] Sent Directly to Your Inbox

Why should you partner with an Atlassian Platinum Partner to support your environment?

Trust in our Atlassian expertise to keep your environment available and operating at peak performance. We help you manage incidents and problems that may affect your environment. Through a centralized portal, we give you easy access to submit and view support tickets to ensure you’re receiving the best customer experience.

What We Do

Support Guidance
In addition to responding to your service outages and incidents, we provide support and guidance for all your usage-related questions for Atlassian tools and Marketplace Apps.
System Administration

Speed up your work, and stay focused on getting things done with Atlassian experts administering your tools and managing your daily processes. 

Solution Hosting

Relieve your teams from the ongoing tasks of maintaining infrastructure. Our hosting options allow us to support, maintain, and manage an environment matched to your business needs.

Our Plans

We offer three service plans designed to provide you with the right level of support, guidance, and expertise based on your needs and where you are in your Atlassian journey.

Basic Plan

Recommended for clients that needs support for questions about your Atlassian tools and problem management to prevent incidents.

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Incident Management

 Atlassian and Marketplace Apps (add-ons)

 Q&A Support to Atlassian Administrators and Key Users

 Third-party system Integrations

 Problem Management

 Recurring Health Check: Preventive Atlassian Care

 Atlassian Product Administration

 System Administration

 Solution Architecture

____________________________

Onboarding

 Initial setup health check and preventive recommendations

 Sizing and Capacity Planning of Server(s) Infrastructure and Platforms

 Preventative and perfective recommendations for internally-managed servers and infrastructure

____________________________

Add-on Services

 Upgrade on demand (custom pricing per instance)

 Consultancy (package of hours available to be contracted)

 Solution Hosting

___________________________

Support Channels

 Client named contacts: up to 2

 Creation of tickets through online user portal http://support.e-core.com

 Self service report with status and summary of customer requests

 Detailed Summary Status Reports

 Phone and screen-sharing support calls

 Solutions Architect Insight Digest

 Support escalation phone number for critical issues

_____________________________

Support Coverage

 Standard: 9×5 (9am – 6pm)

 Extended: 12×5 (7am – 7pm)

 Full: 24×7

Standard Plan

Recommended for environments with higher complexity that have integrations with external tools and need health checks frequently.

Read more

Incident Management

 Atlassian and Marketplace Apps (add-ons)

 Q&A Support to Atlassian Administrators and Key Users

 Third-party system Integrations

 Problem Management

 Recurring Health Check: Preventive Atlassian Care

 Atlassian Product Administration

 System Administration

 Solution Architecture

____________________________

Onboarding

 Initial setup health check and preventive recommendations

 Sizing and Capacity Planning of Server(s) Infrastructure and Platforms

 Preventative and perfective recommendations for internally-managed servers and infrastructure

____________________________

Add-on Services

 Upgrade on demand (custom pricing per instance)

 Consultancy (package of hours available to be contracted)

 Solution Hosting

___________________________

Support Channels

 Client named contacts: up to 2

 Creation of tickets through online user portal http://support.e-core.com

 Self service report with status and summary of customer requests

 Detailed Summary Status Reports

 Phone and screen-sharing support calls

 Solutions Architect Insight Digest

 Support escalation phone number for critical issues

_____________________________

Support Coverage

 Standard: 9×5 (9am – 6pm)

 Extended: 12×5 (7am – 7pm)

 Full: 24×7

Premium Plan

Recommended for critical environments, with needs for monitoring and support in the administration, hosting, and upgrades.

Read more

Incident Management

 Atlassian and Marketplace Apps (add-ons)

 Q&A Support to Atlassian Administrators and Key Users

 Third-party system Integrations

 Problem Management

 Recurring Health Check: Preventive Atlassian Care

 Atlassian Product Administration

 System Administration

 Solution Architecture

____________________________

Onboarding

 Initial setup health check and preventive recommendations

 Sizing and Capacity Planning of Server(s) Infrastructure and Platforms

 Preventative and perfective recommendations for internally-managed servers and infrastructure

____________________________

Add-on Services

 Upgrade on demand (already included in premium)

 Consultancy (package of hours available to be contracted)

 Solution Hosting

___________________________

Support Channels

 Client named contacts: up to 6

 Creation of tickets through online user portal http://support.e-core.com

 Self service report with status and summary of customer requests

 Detailed Summary Status Reports

 Phone and screen-sharing support calls

 Solutions Architect Insight Digest

 Support escalation phone number for critical issues

_____________________________

Support Coverage

 Standard: 9×5 (9am – 6pm)

 Extended: 12×5 (7am – 7pm)

 Full: 24×7

Download a copy of our service plans PDF to see how we can help you streamline processes and save overhead costs on maintenance.