Streamline your IT Service Management with a Platinum Enterprise Atlassian Partner

Our team of experts can help you adopt IT Service Management tools and best practices, improve efficiency & scale your service teams with Atlassian solutions.

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Here’s how we help

Process Improvement

 Define your ITSM processes and workflows to optimize your visibility and productivity.

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Initial Setup

Speed-up your ITSM adoption on an Atlassian environment with the proper configuration.

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Migrations

Trust e-Core and avoid losing data when migrating your ITSM solution to Jira Service Desk.

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Support

 Rely on an Atlassian Platinum Enterprise Solution Partner to support your environment and guide your journey.

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Process Improvement

Take your ITSM practices to the next level with our guidance following ITIL standards including incident, change, service request and problem management.

Incident Management

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Escalate and prioritize your incident requests using custom SLAs and Queues. Communicate downtime and planned maintenance faster.

Service Level Management

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Organize your service catalog and reduce incoming tickets by centralizing your requests using a service portal, automating repetitive tasks, and providing self-service.

Change Management

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Optimize your approval process by setting automations and prioritizing important changes. Minimize disruptions due to unplanned changes by informing everyone.

Problem Management

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Reduce service interruptions for the business. Connect problems with software issues and gain visibility on the processes and root causes.

Knowledge Management

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Increase efficiency of your knowledge base with simplified page structures and templates in Confluence and share articles with your customers
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Asset Management

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Integrate your CMDB with a detailed documentation for your configuration items and track the relationship between your assets with Insight, Confluence and Jira Service Desk.

Solutions designed with industry-leading tools

As Atlassian Platinum Solution Partner, we leverage our expertise to help you define, design and improve your process in an agile way using Atlassian tools and Marketplace Apps.

Jira Service Desk

Manage SLAs, queues, workflows and customer portals with Jira Service Desk

Confluence

Document your requests, create a knowledge base integrate to your Service Portal with Confluence

Statuspage

Gain transparency by communicating downtime and maintenance faster using StatusPage

Jira Software

Connect your tickets and change requests to development teams backlog in Jira Software and improve your traceability

Insight Asset Management

Increase the power of your Service Desk by integrating your CMDB process using Insight

eazyBI

Increase the visibility of your reports and create powerful dashboards with eazyBI

Refined Theme for Jira Service Desk

Refined Theme for Service Desk

Bring your brand experience to your customer portals with Refined Theme

Automation for Jira

Automation for Jira

Configure powerful automation rules with flexible triggers using Automation for Jira

Additional Resources

 5 secrets of high-performing IT teams

Smiles standardizes service management with JIRA Service Desk

Tips to make a lean, mean ITSM machine with Atlassian