When you’re adopting Jira, Confluence and other Atlassian tools, you may find yourself deciding between a Cloud, Server or Data Center instance. As your requirements change or your adoption of the toolset changes though, you may find that a migration is necessary.Read full text
Atlassian recently released version 6.8 for Confluence Server in addition to a new iOS and Android mobile app for Confluence enabling teams to collaborate on the go. Read on for additional feature releases, updates, and access to view the complete list of release notes.Read full text
Last week, our São Paulo office in Brazil held the first of a scheduled round of events focused on ITSM being held throughout North and South America. The event received almost 120 participants, among them users and aspiring clients of Atlassian tools. The session began with an introduction to the current e-Core expansion reported by the VP of Marketing and Sales – Brazil, André Palma.Read full text
We live in a world where customer service is of the utmost importance. From startups to large traditional companies, all are facing internal and external service requests and the management of these requests have since evolved. Solution-oriented IT tools are in demand to provide a fast and reliable way to deliver products and services to the marketplace and have a seamless method of supporting them. Adoption of these tools is falling outside of your typical customer service team and being used by multiple departments within an organization to manage workloads.
As most companies strive for the best service experience, not only for your staff but also your customers, it’s better to think how you can improve your management of requests and define the workflows that best fit your organization’s business requirements through embracement of ITSM-focused tools.
In a fast-paced world with high demand, many traditional and legacy solutions can lack the ability to fit the organizations need for a variety of reasons. Often times these tools are expensive, have a difficult usability rating or a dated user interface, and are time-consuming to administer and maintain.Read full text
When we’re talking about collaboration tools, it’s easy to think of Atlassian’s focus on teamwork. But which tool of the Atlassian product suite should be used to manage and maintain a company knowledge base, centralize insights, meeting notes and documentation? Confluence is the right answer. And how can I unleash all the collaborative potential of the tool? The first step is – keep Confluence updated.Read full text
In a recent blog post published on the Atlassian Blog, author Madison Friedman, Product Marketing Manager, JIRA Service Desk, presented tips on closing the loop between service and development teams.Read full text
When implementing new solutions and tools to your company, or expanding the adoption to other departments, it´s common that new users face a learning curve. But some business demands are a high priority and time is of the essence. In order to avoid the risks of starting with a poor configuration on your applications due to lack of experience on the tools, Atlassian trainings are a good way to develop your employee’s skill set and promote the right knowledge to use and administrate the tools.Read full text
As we embrace the holiday season and reflect back on 2017, it’s important to celebrate what we achieved this year and recap some updates, events and information that were relevant to improve teamwork and help you achieve your goals.Read full text